Return Guidelines
Please note that shipments and returns are not fulfilled on weekends or public holidays.
Return Eligibility
Zero Restriction will gladly accept returns of any non custom-embroidered for an exchange or a full refund within 30 days of purchase.
- Full refund or exchange available
- Non custom-embroidered items only
- Original condition required
- Direct purchases exclusively
Processing Fee
All returns are subject to a $10 processing fee, which will be deducted from your refund amount.
- Flat $10 fee per return
- Automatically deducted from refund
- Covers processing and handling
- Applied to all return requests
Geographic Restrictions
Zero Restriction cannot accept any returns or exchanges on international orders, including orders to Canada.
- US domestic orders only
- Canada explicitly excluded
- No international returns accepted
- Policy applies to all regions
Return Portal
Visit our online Return Center to obtain a prepaid return shipping label and track your return status.
- 24/7 online portal access
- Instant label generation
- Real-time tracking updates
- Automated processing system
Processing Timeline
Please allow up to two weeks from receipt to
process returns.
- Up to 14 business days
- Email confirmation sent
Purchase Source
We cannot accept returns or exchanges from third-party vendors who sell Zero Restriction products.
- Zero Restriction direct only
- No third-party vendor returns
- Verify purchase source
- Original store purchases required
Customer Service
For additional questions relating to our return or exchange policies, our dedicated team is available to assist you.
(833) 511-0991
or
customercare@zerorestriction.com
Monday-Friday, 9.00 AM - 5.30 PM EST